Terms and Conditions
Here are the terms and conditions for the various services that we offer here at Trail Explorer. Simply scroll down to the section that is relevant to you.
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All services provided by Trail Explorer ("we" "us" "our" "the company") are sold to the client ("you") subject to the following conditions
Coaching
The following terms and conditions set out under the heading "coaching" are relevant but not limited to all coaching services booked through Trail Explorer. By booking through Trail Explorer you are agreeing to the Terms and Conditions set out below.
Booking
To secure your booking payment must be made in full by using the online booking service or paid direct through other means. Confirmation can not be secured until the payment has been received. We operate on a first come first served basis. Once payment has been received and completion of the booking form has been made, a contract shall then exist between you and Trail Explorer.
Cancellation
By you: If you wish to cancel your booking, this must be done 2 weeks or more prior to the start date of your booking. Bookings cancelled 2 weeks or more prior to the start date will be refunded 80% of the total booking cost. Bookings cancelled within the 2 weeks leading up to the start date of the booking will not be refunded. However, we will try to accommodate an alternative date if you wish to change the date of the session/course booked for private bookings. Please note, this may not always be possible.
By us: We retain the right to cancel any bookings made if there are circumstances beyond our control. For example, adverse weather conditions, natural disasters, fire and operational reasons. Public sessions/courses require a minimum number of participants to operate and if this number has not been met 7 days prior to the session/course can be cancelled. Alternative session/course dates will be offered to the client. If unsatisfied, a full refund will be made. Trail Explorer will not be liable for any other expenses you have incurred as a result of the booking made.
Your responsibilities
Adventure sports can be hazardous activities and may involve a level of discomfort. Clients are responsible for making their own decisions and acting within their abilities at their own risk. Trail Explorer can not be held liable for the clients actions and safety during the session/course. Clients must bring and wear appropriate clothing for the environmental conditions. At the time of making the booking it is your responsibility to make us aware of any medical conditions or medication that could put them at risk during the activity.
Mountain Biking It is your responsibility to ensure you arrive with an appropriate mountain bike that is in good working order. If mechanical issues arise during the session/course it is your responsibility to correct them or seek assistance in doing so. Clients are also required to bring appropriate protective clothing. A helmet and appropriate footwear must be brought by you and worn throughout the session/course whilst riding a bicycle. Failure in this will mean the course will be cancelled and no refund issued. It is recommended that clients also wear gloves and knee pads and any other form of protective clothing they would like to wear.
Our responsibilities
Our sessions/courses are designed with the participants safety, enjoyment, wants and needs in mind, thus each session may vary to suit this. We may advise an alternative location to suit.
We accept no responsibility for any loss or damage due to the actions of the client or any unforeseen events beyond our control. We also accept no responsibility for any damage to equipment, theft or injury to the client during a session/course.
Client insurance
All those who participate in a coaching session/course are strongly advised to have adequate insurance to cover themselves for the risks associated.
Complaints
If you have a complaint please bring it to our attention as soon as possible. Complaints can be made in writing by email or any other means of communication and will be resolved to the satisfaction of all parties involved.
Under 18s
Those who are under the age of 18 must be accompanied by a parent or legal guardian. By booking someone on a session/course who is under that age of 18, you (the parent or guardian) agree to assume all the responsibilty for your child's participation and any risks associated with it.
Guiding
The following terms and conditions set out under the heading "guiding" are relevant but not limited to all guiding services booked through Trail Explorer. By booking through Trail Explorer you are agreeing to the Terms and Conditions set out below.
Booking
To secure your booking payment must be made in full by using the online booking service or paid direct through other means. Confirmation can not be secured until the payment has been received. We operate on a first come first served basis. Once payment has been received and completion of the booking form has been made, a contract shall then exist between you and Trail Explorer.
Cancellation
By you: If you wish to cancel your booking, this must be done 2 weeks or more prior to the start date of your booking. Bookings cancelled 2 weeks or more prior to the start date will be refunded 80% of the total booking cost. Bookings cancelled within the 2 weeks leading up to the start date of the booking will not be refunded. However, we will try to accommodate an alternative date if you wish to change the date booked for private bookings. Please note, this may not always be possible.
By us: We retain the right to cancel any bookings made if there are circumstances beyond our control. For example, adverse weather conditions, natural disasters, fire and operational reasons. This could be done last minute. Alternative routes/activity can also be made for any of the reasons stated in the previous sentence. Public sessions/courses require a minimum number of participants to operate and if this number has not been met 7 days prior to the session/course can be cancelled. Alternative session/course dates will be offered to the client. If unsatisfied, a full refund will be made. Trail Explorer will not be liable for any other expenses you have incurred as a result of the booking made.
Your responsibilities
Adventure sports can be hazardous activities and may involve a level of discomfort. Clients are responsible for making their own decisions and acting within their abilities at their own risk. Trail Explorer can not be held liable for the clients actions and safety during the session/course. Clients must bring and wear appropriate clothing for the environmental conditions. At the time of making the booking it is your responsibility to make us aware of any medical conditions or medication that could put them at risk during the activity.
Mountain Biking It is your responsibility to ensure you arrive with an appropriate mountain bike that is in good working order. If mechanical issues arise during the session/course it is your responsibility to correct them or seek assistance in doing so. Clients are also required to bring appropriate protective clothing. A helmet and appropriate footwear must be brought by you and worn throughout the session/course whilst riding a bicycle. Failure in this will mean the course will be cancelled and no refund issued. It is recommended that clients also wear gloves and knee pads and any other form of protective clothing they would like to wear.
Our responsibilities
Our sessions/courses are designed with the participants safety, enjoyment, wants and needs in mind, thus each session may vary to suit this. We may advise an alternative location to suit.
We accept no responsibility for any loss or damage due to the actions of the client or any unforeseen events beyond our control. We also accept no responsibility for any damage to equipment, theft or injury to the client during a session/course.
Client insurance
All those who participate in a coaching session/course are strongly advised to have adequate insurance to cover themselves for the risks associated.
Complaints
If you have a complaint please bring it to our attention as soon as possible. Complaints can be made in writing by email or any other means of communication and will be resolved to the satisfaction of all parties involved.
Under 18s
Those who are under the age of 18 must be accompanied by a parent or legal guardian. By booking someone on a session/course who is under that age of 18, you (the parent or guardian) agree to assume all the responsibilty for your child's participation and any risks associated with it.
Holidays
The following terms and conditions set out under the heading "holidays" are relevant but not limited to all guiding services booked through Trail Explorer. By booking through Trail Explorer you are agreeing to the Terms and Conditions set out below.
Booking
To secure your booking payment 50% of the total holidays cost must be paid and the booking form completed. Confirmation can not be secured until the payment has been received. We operate on a first come first served basis. Once payment has been received and completion of the booking form has been made, a contract shall then exist between you and Trail Explorer. The remaining balance must be paid 6 weeks or more prior to the start date of the holiday. If payment has not been made within this timeframe, Trail Explorer retains the right to cancel the holiday. Bookings made within 6 weeks of the start date must be paid in full and are non refundable. However, we will be fair and treat each booking on a case by case situation and a decision will be made at our discretion.
Cancellation
By you: If you wish to cancel your booking, this must be done 6 weeks or more prior to the start date of your booking. Bookings cancelled 6 weeks or more prior to the start date will be refunded 50% of the total booking cost. Bookings cancelled within the 6 weeks leading up to the start date of the booking will not be refunded. However, we will try to accommodate an alternative date if you wish to change the date booked for private bookings. Please note, this may not always be possible.
By us: We retain the right to cancel any bookings made if there are circumstances beyond our control. For example, adverse weather conditions, natural disasters, fire and operational reasons. This could be done last minute. Alternative routes/activity can also be made for any of the reasons stated in the previous sentence. Holiday booking that are not private bookings require a minimum number of participants to operate and if this number has not been met 3 weeks prior to the holiday can be cancelled. Alternative holiday dates will be offered to the client. If unsatisfied, a full refund will be made. Trail Explorer will not be liable for any other expenses you have incurred as a result of the booking made.
Your responsibilities
Adventure sports can be hazardous activities and may involve a level of risk and discomfort. Clients are responsible for making their own decisions and acting within their abilities at their own risk. Trail Explorer can not be held liable for the clients actions and safety during the holiday. Clients must bring and wear appropriate clothing for the environmental conditions. At the time of making the booking it is your responsibility to make us aware of any medical conditions or medication that could put them at risk during the activity.
Mountain Biking It is your responsibility to ensure you arrive with an appropriate mountain bike that is in good working order. If mechanical issues arise during the session/course it is your responsibility to correct them or seek assistance in doing so. Clients are also required to bring appropriate protective clothing. A helmet and appropriate footwear must be brought by you and worn throughout the session/course whilst riding a bicycle. Failure in this will mean the you will not be able to ride and no refund issued. It is recommended that clients also wear gloves and knee pads and any other form of protective clothing they would like to wear.
Our responsibilities
Our holidays are designed with the participants safety, enjoyment, wants and needs in mind, thus each holiday may vary to suit this. We may advise an alternative destination our route to suit the you.
We accept no responsibility for any loss or damage due to the actions of the client or any unforeseen events beyond our control. We also accept no responsibility for any damage to equipment, theft or injury to the client during the holiday and when bikes are being transported by vehicle.
Logistics
Transfers - one pick up unless stated, waiting time for other clients pick up, certain transfer locations
Between locations
Client insurance
All those who participate in a holiday are strongly advised to have adequate insurance to cover themselves for the risks associated. Your insurance should cover but not limited to injury, damage to baggage and equipment and cancellation.
Complaints
If you have a complaint please bring it to our attention as soon as possible. Complaints can be made in writing by email and will be resolved to the satisfaction of all parties involved. If unsatisfied, further complaints should be made within 10 working days.
Store
The following terms and conditions set out under the heading "store" are relevant but not limited to all products purchased through Trail Explorer. By purchasing through Trail Explorer you are agreeing to the Terms and Conditions set out below.
The contract
Once your order has been accepted by us and we have received full payment for the products you have ordered and they have been dispatched by us then a contract shall exist between Trail Explorer and you. If you order is unable to be accepted by us, you will then be informed of this and then any refund will be issued to you.
Goods
Images of products are for illustrative purposes only. Products and packaging may vary slightly from the images shown on our website. We do our best to show these accurately as possible but there may be slight differences in colour among other things.
We reserve the right to alter the description of a product if required.
All weights and sizes are approximates and are there as a guide.
We reserve the right to correct any prices or descriptions as we see fit and notify of these changes to your purchase when appropriate. In the event of this, you have the right to cancel your order and a refund will be issued.
Price and payment
The Trail Explorer website accepts payment from most major debit cards, credit cards and PayPal. The price of products on the website is the price you pay at the time you submit the order. Gift cards purchased through Trail Explorer can also be used to purchase products on the Trail Explorer website.
Returns and warranties
Returns If you wish to return products purchased from Trail Explorer you have 28 days form the date of delivery to do so. Before returning, products must be kept in your possession and treated with reasonable care. Goods are returned to us a your cost. A refund of the price paid for the goods will be issued within 14 days of the date we receive the goods. If the goods and packaging are not returned is a suitable condition determined by us, we retain the right to withhold any refund. All returns are at your cost unless otherwise agreed by us.
Warranties
Order cancellations
If you wish to cancel your order then do so as soon as possible. All dispatched orders will need to be returned back to us at your cost before refunds can be issued. Returned products must return in the same condition that they were in at time of dispatch.
Liability
Trail Explorer accepts no liability from products sold on our website from third party suppliers.